The Skully Care Scan & Advice is a quick, simple way to assess head shape irregularities in your baby from the comfort of your home. Using our user-friendly app, you can capture accurate measurements and receive personalised advice from an experienced paediatric physiotherapist—all without needing a clinic visit.
Using the Skully Care app, you can easily measure your baby’s head shape with your smartphone. The app guides you step by step, capturing all necessary images for accurate results. The process takes just a few minutes.
Once your scan is complete, a certified paediatric physiotherapist will review it and schedule a phone consultation. During this call, you’ll receive detailed advice on the next steps based on your baby’s measurements.
After the consultation, you can proceed with the physiotherapist’s recommendations. If you have further questions, our team is available for follow-up advice.
The Skully Care Scan & Advice combines cutting-edge technology with expert guidance to help parents confidently address head shape irregularities.
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The description gives the impression that this app works very smoothly and quickly to give information, advice and offer follow ups but that is not the case. It took three days for them to send over a link to allow access to the app and 5 or 6 emails backwards and forwards because their invitation link wasn’t working. The photo is only of the top of the baby’s head (and I therefore wonder how much flattening of the back of the head it truly picks up) and yes the initial measurement result was quick (although this could have been due to the fact that I had already been in contact with them so much!) but I had to follow up with them again two days later when no information was added regarding the measurements, how to book the consultation included in the package or how to take follow up pictures (also included in the package)
Having asked about the consultation I was offered one after telephone call which wasn’t suitable and then had a week’s worth of radio silence from them again when I asked for an alternative. I had to send a follow up email and once again was offered one time slot only tomorrow morning at 08:00 and no alternatives! It has been deeply frustrating and IMHO a massive waste of time and money! I had hoped to have recommendations that same week and as a partner App to halo-care I have to say that they are not doing your side of the business much good at all!
Dear Theo’s Mum,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear that your experience with the Skully Care service did not meet expectations.
We completely understand how important timely support and clear guidance are, especially when it comes to your baby’s health. We’ve followed up closely with the Skully Care team, and they’ve acknowledged the delay in sending out the initial access link and the limited flexibility in arranging consultations. We agree this could have been handled more smoothly and are working with them to improve this process for future families.
While many parents have found the app helpful in identifying and tracking head shape concerns, your concerns are valid — and we’ve shared them with the Skully Care team as part of our ongoing commitment to quality. Your feedback has prompted them to review and improve their onboarding and communication process.
We truly value your trust in Halo Care, and we’re sorry this experience didn’t reflect the high standard we aim to deliver. If there's anything further we can do to help or support you and Theo, please don’t hesitate to get in touch with our team directly.
Warm regards,
Tom
Team Halo Care