Safety & Supervision Guidance for Baby & Infant Products
Your baby’s safety is our priority. This page explains how to use the products available on halo-care.com safely and in accordance with official guidance.
General Safety Principles
All products designed for babies and infants should be used with adult supervision at all times. Babies must never be left unattended with pillows, cushions, head support products, sleep accessories, or other support products. Unsupervised use can increase the risk of suffocation, overheating, or other harm.
Baby Head Support & Positioning Products
Products such as baby head support pillows and similar positioners are designed to help relieve pressure and support head positioning when used correctly. They are not intended for unattended sleep and should only be used when a responsible adult is present and actively supervising the child. These products should never be placed in a cot, crib, Moses basket, or other sleep space for unsupervised sleep.
Sleep Accessories & Bedding
For bedding and sleep accessories, including any mattress toppers, positioners, or sleep support aids, always follow safer sleep guidelines and use them only in accordance with the instructions provided. Do not add pillows, soft toys, or loose bedding to a baby’s sleep environment for unsupervised sleep.
Official Safer Sleep Guidance
We recommend all parents and caregivers follow official UK safer sleep guidance when caring for babies. For the most up-to-date and comprehensive advice, please visit:
These authorities recommend babies sleep on their back on a firm, flat surface with no pillows, loose bedding, or soft toys for infants under 12 months, and always under direct adult supervision.
Why This Matters
Using baby products safely helps reduce the risk of serious harm. Babies have limited ability to move their heads and regulate breathing and temperature. Products that may seem comforting (like pillows or cushions) can pose risks if not used with caution and supervision.
How to Use Halo-Care Products Safely
- Always supervise infants when using any support, positioning, or comfort product.
- Do not leave babies unattended with pillows, cushioning products, or accessories.
- Do not add extra pillows, toys, or blankets in infant sleep areas for unsupervised sleep.
- Follow the product instructions and any warning labels included with your purchase.
- If you are unsure how to use a product, contact our support team before use.
Products Specifically Not for Unsupervised Sleep
To be clear, products such as head support pillows (including Mimos® brand pillows) and other head positioning products sold via halo-care.com are not designed for use during unattended sleep. They are intended to be used when an adult is present and supervising.
Questions or Support
If you have any safety questions about how to use a product, what it is suitable for, or how it should be supervised, please contact us:
Email: info@halo-care.com
Phone: +44 (0)191 249 8030
We are here to help and want every customer to use our products as safely and confidently as possible.